Better Strategies To Employ When Collecting Parking Debt
Just like any other credit companies and business establishments, parking services often encounter clients who are delinquent or those who consciously choose not to pay or delay payments for their regular fees when using parking space. In times like this, one of the ways that may help establish prompt and timely collection and payment of parking fees is by using some effective fee collection strategies, which are within the limits set by the law. Essentially, the rules that apply are similar to those followed in doing debt collection.
Similar to collecting debt payments, payments and collections for parking fees should be carried out properly and with a degree of calm and diplomacy to avoid antagonizing the other parties. Collectors must also be very careful in doing actual payment or fee collections to avoid violating any legal rights that a debtor; thus, avoiding legal problems with unwilling parties from which debt and fees must be collected.
Here are few helpful tips and advices that debt collection experts recommend on employing better collection strategies when collecting parking fees or any other past due financial obligations for that matter:
First is to use the telephone as a primary collection tool, remembering to always remain polite and professional when calling delinquent debtors. Begin the collection discussion by requesting for the immediate full payment of the existing balance. Don’t make any concessions right away until enough information have been gathered to conclude that the debtor truly needs and deserves additional time.
After determining that start approaching the process systematically by setting specific and measurable collection calls and avoid leaving voice mail messages. If it’s unavoidable leave your name and telephone number and ask for a return telephone call the same day. The debt amount must be always provided and the message must be always classified as urgent. Avoid the using speakerphone on routine collection calls since this is rude and use time efficiently by quickly getting into the point.
One of the things that debt collectors must watch out for is confrontation, which must be avoided at all times by keeping arguments away and focusing more on solutions. Take heed closely to the debtor’s replies like key points, comments, and commitments. This will be helpful when follow up collection calls will be made later on. Confirm all commitments received from the customer as a way to summarize and complete the call.
Once a debtor made a payment commitment, make a prompt follow up. Also, try to keep the collection calls more casual to avoid putting the debtor in a defensive mood. Be direct by asking comments if the other party is not communicative.
Those who have no time and patience to make collection calls can avail of the services of debt recovery companies such as http://www.eccreditcontrol.com.au, which can provide efficient and prompt solutions in collecting debts and other past service dues without destroying the good relationship with the debtors.